What is the minimum order quantity (MOQ) for each product? #OrderingAndCustomization +
The MOQ varies by product, please contact us for specific product requirements.
Do you offer product samples or mockups before committing to a full order? #OrderingAndCustomization +
Mockups are free, samples will incur a fee, please contact us for details.
How do you handle custom orders? Is there flexibility in product designs? #OrderingAndCustomization +
We have an in-house design team and can customize the design as long as it’s within the template.
Can I place an order for customized products in bulk, or are there order size limits? #OrderingAndCustomization +
No order size limits. Orders over 500 will need advanced scheduling. Contact us.
How do I place an order for products that require specific branding or imprints? #OrderingAndCustomization +
Please submit a PO and artwork to our email for processing.
How quickly can I expect to receive a proof for approval once I submit artwork? #ArtworkAndProofing +
Typically within an hour or two, but it may vary depending on workload.
Can you assist with design services if we need help creating the artwork or logo for a product? #ArtworkAndProofing +
Yes, we can assist with the artwork. Logo creation may need to be outsourced, but we’re here to help!
How many rounds of design revisions are included in the proofing process? #ArtworkAndProofing +
Within reason, there is an unlimited number of revisions included in the process.
What file formats do you prefer for artwork submissions? #ArtworkAndProofing +
Vectorized and embedded PDF and EPS files work best for submission.
When can I expect a proof back after submitting artwork for approval? #ArtworkAndProofing +
Typically within an hour or two, but it may vary depending on workload and complexity.
Are there any additional charges for design revisions or proofs? #PricingAndDiscounts +
No, there are no additional charges for revisions or proofs.
Do you offer volume discounts or pricing breaks based on quantity? #PricingAndDiscounts +
Price breaks are available with competitive pricing based on quantity.
How will you notify me if there are issues or delays with the proofing process? #ProductionAndLeadTimes +
You will be notified via email and phone if there are any issues or delays.
What are your standard production times for custom-branded products? #ProductionAndLeadTimes +
Small order sizes are usually shipped the following week post approval. Approve on a Wednesday, your order ships the following Wednesday. (Subject to change at any given time without notice)
How do you handle urgent orders? Is expedited production available? #ProductionAndLeadTimes +
Contact us directly for expedited production and urgent order handling.
Are there any specific production delays I should anticipate based on the product category or quantity #ShippingAndFulfillment +
Overseas items will have extended lead times. Large orders over 500 will have varying lead times as production time widely varies at this scale.
Do you offer dropshipping? If so, are there any additional fees for that service? #ShippingAndFulfillment +
Drop ship with confidence – we are so good at it we do it for free.
What is your process if we need to iterate or make changes to designs after proofs are approved? +
Simply reply to the communications received with the initial proof and provide your written instructions for the change.
